Effective Date: December 1, 2025

This Privacy Policy explains how The Mural Guys, a trading name of One Four Design Signs and Graphics Ltd., collects, uses, and protects any information you give us when you use this website and engage with our commercial B2B services.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

1. Information We Collect

Given our focus on B2B commercial services, we primarily collect necessary business and contact information to fulfill project quotes and manage installations.

1.1 Information You Voluntarily Provide (B2B Contact Data)

When you contact us for a quote, send an email, or call us, you may provide the following types of information:

• Contact Information: Name, Job Title, Company Name, Business Email Address, and Business Phone Number.
• Project Information: Details related to your wall graphic or branding project, including location, specifications, and scope.
• Correspondence: Records of our communications, including emails and notes from phone calls.

1.2 Information Collected Automatically (Website Usage Data)

Like most commercial websites, we collect non-personally identifiable information about your visit:

• Analytics Data: Information on how you use the website, such as your IP address, browser type, pages viewed, time spent on the site, and the referring website. We use this data to improve our service offerings and website experience.
• Cookies: Small data files stored on your device that help us analyze web traffic or let you know when you visit a particular site. We use cookies for website analytics (e.g., Google Analytics) to understand which pages are most useful.

2. How We Use the Information We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To Provide Services and Quotes: To generate a detailed quote, communicate about your project, and execute the design, printing, and installation services you have contracted us for.
• Internal Record Keeping: For accounting, contract management, and administration.
• Business Communication: To respond to your enquiries, manage your account, and follow up on completed projects (e.g., for client success stories/testimonials, with your explicit permission).
• Website Improvement: To monitor and analyze site usage to improve the content and functionality of our website.

3. Data Sharing and Disclosure

The Mural Guys does not sell, distribute, or lease your personal or business contact information to third parties for marketing purposes.

We may share your data with the following entities only when necessary to fulfill our service commitment to you:

• Service Providers: Third-party partners who assist us in our business operations (e.g., professional installers, external designers, or IT support) who are bound by confidentiality agreements.
• Legal Compliance: If we are required to do so by law or in response to a valid governmental request.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and offline.

5. Your Rights and Choices

You have the following rights regarding the business contact information we hold:

• Access: You can request a copy of the information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Objection: You can object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

Cookie Policy

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

6. Links to Other Websites

Our website may contain links to other websites of interest (e.g., Google Maps, social media links). Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

7. Contacting Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

The Mural Guys T/A One Four Design Signs and Graphics Ltd.

Email: hello@themuralguys.co.uk Phone: 020 3887 3094 Address: 152 – 160 City Road, London, EC1V 2NX, United Kingdom